Privacy Policy

1. Who We Are

ELMED Life Sciences (“ELMED,” “we,” “us,” or “our”) is an ISO 22000:2018 certified and US-FDA registered probiotic manufacturer headquartered at Plot No. 36, IDA Phase-5, Cherlapalli, Hyderabad, India. We operate the website elmedlifesciences.com(the “Site”) and any related sub-domains including elmedagrobiotics.com.

If you have any questions about this Privacy Policy, you can contact us at:

• Email: info@elmedlifesciences.com
• Phone: 040-29568336
• WhatsApp: +91 92814 43762

2. Information We Collect

2.1 Information You Provide

When you submit an inquiry form, request a quote, download our capabilities brochure, or otherwise contact us, we may collect:

• Full name
• Business email address
• Company name
• Phone number
• Inquiry details (inquiry type, product form, estimated volume, and any additional project details you choose to provide)

2.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referral URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our contract manufacturing, R&D, private labeling, regulatory support, global logistics, and marketing support services
• Process and manage partnership or business requests
• Send relevant communications regarding your inquiry or our services (only with your consent where required by law)
• Improve our website, services, and user experience through analytics
• Comply with applicable laws, regulations, and legal processes

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you voluntarily submit an inquiry form or contact us
• Legitimate interest: To respond to business inquiries, improve our services, and maintain website security
• Legal obligation: To comply with applicable Indian and international laws

5. Cookies & Tracking Technologies

Our Site may use cookies and similar technologies to enhance your browsing experience, analyse traffic, and understand how visitors interact with our content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: Trusted third parties who assist us in operating our website, hosting services, analytics, or email delivery — bound by confidentiality obligations
• Legal requirements: When required by law, regulation, court order, or governmental authority
• Business transfers: In connection with any merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Inquiry data is typically retained for up to 3 years unless a longer retention period is required by law or an active business relationship exists.

8. Data Security

As a WHO-GMP, ISO 22000:2018, and HACCP certified organisation, we take data security seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

ELMED Life Sciences operates from India and serves partners in 30+ countries. Your information may be transferred to and processed in India or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at info@elmedlifesciences.com. We will respond to your request within 30 days.

11. Third-Party Links

Our Site may contain links to third-party websites, including our social media profiles on Facebook, Instagram, Twitter (X), and LinkedIn, as well as our agriculture sub-brand at elmedagrobiotics.com. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our Site and services are intended for business-to-business (B2B) use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (as applicable). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.